Security Policy

At Akacak Mermer, we care about the security of user information during website visits, membership, quote requests, cart, order and communication processes. This policy explains the basic security approach applied across our digital channels.

1. Secure connection

SSL/TLS based secure connection may be used on our website to help protect data transfer between the user and the server. The lock icon in your browser address bar indicates that the connection is established through a secure channel.

2. Membership and account security

Access to membership areas is provided with an email address and password. For account security, we recommend using a strong password, not sharing it with third parties and logging out on shared devices.

Password security is under your control. We recommend not using the same password on different platforms.

3. Payment security

In online payment processes, card information is processed through secure payment infrastructure. Your card details are not stored openly in Akacak Mermer systems unless required. Security standards of the relevant bank or payment provider apply on payment screens.

4. Protection of personal data

Personal information submitted through our website may be processed for membership, order, quote, communication, invoice and support processes. Detailed information about personal data processing is available in our personal data protection notice.

5. Form and request security

Information submitted through contact, quote, service, dealer or similar forms is used to evaluate the request and provide feedback. We recommend not sharing unnecessary personal data, card information or sensitive data in form fields.

6. Cookies and session information

Cookies may be used on our website to improve user experience, maintain session security and operate basic site functions. Detailed information about cookie usage is available on our Cookie Policy page.

7. Measures against unauthorized access

Technical and administrative measures are taken against unauthorized access, data loss, misuse and security vulnerabilities. However, no data transmission over the internet can be guaranteed to be completely secure.

8. User responsibilities

• Keep your account password secure.
• Do not click suspicious links.
• Do not respond to suspicious emails claiming to be from Akacak Mermer without verification.
• Log out after using shared computers.
• Keep your browser and device security updates current.

9. Suspicious activity notification

If you notice suspicious activity related to your account, order or payment process, you can contact us quickly through our communication channels.

10. Policy updates

This security policy may be updated according to technical requirements, legal regulations or service process changes. The current version becomes valid from the date it is published on our website.